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Saying sorry really does cost nothing

Economists have finally proved what most of us have suspected for a long time -- when it comes to apologising, talk is cheap.

According to new research, firms that simply say sorry to disgruntled customers fare better than those that offer financial compensation.

57 college presidents declare support for public access to publicly funded research in the US

Washington, DC -- The Presidents of 57 liberal arts colleges in the U.S., representing 22 states, have declared their support for the Federal Research Public Access Act (S. 1373) in an Open Letter released today.

UAB computer forensics links internet postcards to virus

BIRMINGHAM, Ala. -- Fake Internet postcards circulating through e-mail inboxes worldwide are carrying links to the virus known as Zeus Bot, said Gary Warner, director of computer forensics at the University of Alabama at Birmingham (UAB). Zeus Bot has been named America's most pervasive computer Botnet virus by Network World magazine, reportedly infecting 3.6 million U.S. computers.

eBay has unexpected, chilling effect on looting of antiquities, archaelogist finds

Having worked for 25 years at fragile archaeological sites in Peru, UCLA archaeologist Charles "Chip" Stanish held his breath when the online auction house eBay launched more than a decade ago.

Hey pal, here's a billion-five

Hand it to eBay CEO Meg Whitman: She knows a bargain when she sees it. The online auction giant said Monday it would buy PayPal for about $1.5 billion. That's a fair enough price by any reckoning for the Internet's most popular electronic payment service. But when the teeming masses of eBay bidders and sellers get thrown into the mix, PayPal truly becomes a bargain. Indeed, with the right marketing it could one day join the likes of Visa and MasterCard among the heavy hitters of consumer payments. It was just as smart for PayPal's board to see recognize which way the wind's blowing. As Reuters notes, the company already derives about 60 percent of its business from eBay.



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